NetCommunity For Now...
We use BBNC to host our donation pages, for event registrations and for blast e-mail communications. The integration with Raiser's Edge …
Overview
What is Blackbaud NetCommunity?
The Blackbaud NetCommunity online alumni management system helps users to gain a deeper understanding of alumni relationships, execute multichannel engagement strategies, and eliminate tedious back-office tasks.Blackbaud NetCommunity provides tools to engage alumni and supporters, wherever they may be, helping users:Connect…
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Reviewer Pros & Cons
Senior Director of Advancement Services
University of New Haven (Higher Education, 201-500 employees)
Pricing
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Unavailable
What is Blackbaud NetCommunity?
The Blackbaud NetCommunity online alumni management system helps users to gain a deeper understanding of alumni relationships, execute multichannel engagement strategies, and eliminate tedious back-office tasks. Blackbaud NetCommunity provides tools to engage alumni and supporters,…
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Product Details
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What is Blackbaud NetCommunity?
The Blackbaud NetCommunity online alumni management system helps users to gain a deeper understanding of alumni relationships, execute multichannel engagement strategies, and eliminate tedious back-office tasks.
Blackbaud NetCommunity provides tools to engage alumni and supporters, wherever they may be, helping users:
- Connect in person and create memorable alumni engagement events with online alumni management system tools to help foster a personal connection between alumni and a school
- Share the right message to the right constituent with personalized website content that's dynamically customized to alumni
- Make every email count with donor insight and personalization tools to help reach the right audience with the right message
Blackbaud NetCommunity Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Reviews
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December 11, 2019
basic but useful
We use NC in 3 ways:
1) it hosts our donation forms
2) we create event registration forms (only ticketed events)
3) we send out e-blasts from NC
NC Spark is used primarily by the fundraising and marketing departments but it services the whole organization.
1) it hosts our donation forms
2) we create event registration forms (only ticketed events)
3) we send out e-blasts from NC
NC Spark is used primarily by the fundraising and marketing departments but it services the whole organization.
- Donation forms can be set up for each specific campaign and linked to specific funds and appeals in Raiser's Edge
- Event registrations/ticket sales are also lined directly to the event records in Raiser's Edge
- NC pulls data needed for sending out e-blasts directly from Raiser's Edge which makes it possible not to have to recreate email lists all the time because you can send it using Raiser's Edge queries. We also like the tracking feature where we know how many emails were opened and resulted in donations
- The E-Card functionality is not perfect. We had difficulty sending out e-cards with multiple recipients as all the selected recipients ended up getting emails with the first name of the first recipient used for all of them in the addressee sections. Blackbaud has been unable to fix it for us so we are forced to continue using the limited Ecards function
- It is not mobile friendly
- It needs to have multiple unsubscribe levels - right now it only gives an option to unsubscribe but we would like to add different levels of subscription
- The emails look different in preview vs the final version
March 03, 2018
NetCommunity - Integration is Key
NetCommunity is being used by the one group within the University to send emails. We are not currently using the community section of BBNC, although we did several years ago. We use NetCommunity with our constituent management software (Raiser's Edge) and the software programs are integrated so it streamlines data maintenance and ensures that we respect constituent communication preferences.
- NetCommunity integrates with Raiser's Edge well.
- It is fairly simple to construct an email.
- NetCommunity has very simple analytics. It would be great to be able to see more in depth information on how constituents are reacting to the email they receive.
- Though it is simple to construct an email, making a complex design can be challenging due to the limitations of the design tool.
- Although A/B testing is available within NetCommunity, it is not easy to set up.
December 12, 2017
Blackbaud NetCommunity is not the most user-friendly, however integrates with Blackbaud products
Score 7 out of 10
Vetted Review
Verified User
I am a Blackbaud site admin for my organization. I work for the Foundation of American Academy of Pediatric Dentistry so we use Blackbaud NetCommunity in our Foundation for our website donation page. We have a Blackbaud hosted WordPress site that I also manage and our donation forms are available through NetCommunity for our give now page.
- NetCommunity allows you to update your donation form and mobile donation page.
- You are able to create emails and newsletters.
- It allows you to find solutions to campaign and marketing needs.
- Not very user-friendly. It took me some time to figure out how to update our donation form and to make our mobile donation form match our desktop version.
- The templates could be a lot more user-friendly for the end user. I feel there are way too many tabs for the donors to go through to make a donation which may steer them away from donating.
- Some donors have had error messages when making donations however this could be the case with every website as issues do arise sometimes.
April 12, 2017
My co-worker, NetCommunity
We currently use Blackbaud NetCommunity (BBNC) for our agency's website platform, email, donations and event ticket sales.
- BBNC transfers the data from the website (donations and ticket sales) directly into Raiser's Edge seamlessly.
- The building of the site is very user-friendly and easy to use.
- BBNC could improve on the look and feel of the event module pages - very plain.
- BBNC could improve on the functionality of the event module pages and donation pages.
December 14, 2016
NetCommunity is great for getting your organization noticed
NetCommunity is being used as the official website for Kaweah Delta Hospital Foundation. We are able to share information about the foundation and accept credit card payments online. We also use the website to register people and companies for our annual golf tournament.
- Ease of use to setup the website.
- Easy to change information.
- Easy to upload and display pictures.
- Customer support is great.
- Changing templates is a little difficult.
- Importing events into Raiser's Edge from NetCommunity can use some help. Golfers show up as guests on Raiser's Edge.
December 13, 2016
NetCommunity - Good online presence for us.
Score 6 out of 10
Vetted Review
Verified User
There are two main users in my office, one other person who is in charge of our "marketing" and me. She does the text, photos, and look and feel of the site, and I do the background stuff that makes it work with RE. It is our only website at this time.
- I like the integration with Raiser's Edge. Having the gifts automatically be processed this way is super safe, and eases a bit of the burden on our gift processing.
- Tracking email statistics once email has been sent.
- Event registrations with the ability to choose multiple options.
- Integration interface with Raiser's Edge has some challenges occasionally with tribute records.
- Working behind the scenes requires a whole new vocabulary and I found it un-intuitive.
- Interaction with Mobile Pay - could be more automated.
October 10, 2016
Blackbaud NetCommunity, a necessity for Raiser's Edge
Blackbaud NetCommunity is used by our organization for email communications, event registrations and volunteer solicitation.
- Blackbaud NetCommunity generally allows for html configuration of emails.
- Blackbaud NetCommunity provides a simple way for volunteers to access and register for opportunities.
- Blackbaud NetCommunity allows for event registrations where attendees may select multiple options.
- Blackbaud NetCommunity email communications, event registrations and volunteer pages are not mobile-optimized.
- Blackbaud NetCommunity does not offer mobile-friendly donation pages.
- Blackbaud NetCommunity email templates are not easy to configure.
- Blackbaud NetCommunity can only handle email lists of less than 20,000 requiring us to recreate the email 10 times to send to our house list.
June 01, 2016
It was a nightmare...
We used Net Community for an extremely short period of time. Our level of dissatisfaction with the product, integration and support was so great that we actually moved to another system mid-contract with Blackbaud. We were using NetCommunity Spark to handle online donations.
- Integrates with Raiser's Edge
- Not user friendly.
- Blackbaud support was unable to diagnose problems with Spark (more specifically, the set-up) that were causing data integrity issues within Raiser's Edge.
- NetCommunity isn't nearly customizable enough.
May 24, 2016
NetCommunity - Easy to use
We currently use Blackbaud NetCommunity as our main source for online fundraising. We create various pages for our various events, schools, and philanthropy groups that request a donation page. We import our gifts daily and track our progress of online gifts from NetCommunity monthly. We have seen great increases in our online giving and plan to continue to use NetCommunity. We are also starting to use everydayhero for our peer to peer fundraising so that sharing the link and building momentum can be easier (NetCommunity does not allow for messages or social media sharing).
- Online fundraising is easy
- Building pages is simple
- Can have multiple pages for multiple events
- Easier import
January 06, 2016
Unbeatable Integration
We use Blackbaud NetCommunity heavily throughout the school. It integrates with Faculty Access for the Web and NetClassroom, which we use for grading, attendance, billing, etc. We use NetCommunity as our parent portal and mass email system. Most departments utilize BBNC email for their mass communication, due to its fantastic integration with Raiser's Edge and Education Edge. It is also our parent and alumni portal. It allows for profile updates (as well as sports signups, immunization updates, etc). There is a directory for both current parents and alumni to use for networking and carpools. It is also where we put any information that needs to be locked behind a login. There are customizable levels of security, so we also have some "rooms" where, for example, only the board can access. It can be tricky to customize, but as a whole, is quite strong.
- Integrates with Raiser's Edge. This is how we have set up our alumni directories and profile updates.
- Integrates with Education Edge. This is how we have set up our parent and student information update forms.
- Integrates with FAWeb/NetClassroom. This ensures accessibility of all portals with a single login, and it all integrates well with RE/EE.
- It is difficult to customize. The default that we set up is not particularly mobile friendly, and it seems to be quite difficult to make even minor improvements without a consultant.
- Along the same lines, there are pre-designed modules, for example, for events. However, all of these are set up to handle registration fees. It can only be simplified so much, so it results in an overly complicated form for free events.
December 15, 2014
An okay product, good for some use cases, just didn't fit our needs.
Score 7 out of 10
Vetted Review
Verified User
We used Net Community up until 9 months ago, when we switched to another product. We were using it to host our website, manage our donor database, and sending our donor emails for the whole organization. Basically, we used NetCommunity to communicate with our donors and manage our external web presence.
- NetCommunity had a good API which interfaced with a piece of custom software our organization had built to manage our internal operations. This was highly convenient and we have not found another product that interfaces this well.
- The product is solid, it may not be particularly user friendly but it does what it is supposed to do.
- The support team at Blackbaud was reasonably supportive whenever we called in with issues we were having with the product.
- We found NetCommunity to be unwieldy to work with. We needed to keep a full-time web developer on staff in order to maintain and update our ministry website. With our new product we are able to function without a full-time developer.
- We found the reporting functions to be counter-intuitive, difficult to work with compared to other products
- Some simple tasks, like keeping our email database up to date and cleansed of hard bounces and spam reports, were very manual and required much more time to implement than with other products.
October 22, 2013
Raiser's Edge User? NetCommunity is a MUST!
Score 10 out of 10
Vetted Review
Verified User
- Data integration with The Raiser's Edge - data which is collected in Blackbaud NetCommunity directly integrates with The Raiser's Edge interface and can be seamlessly downloaded into the CRM.
- Donation/Event/Membership registration - the product comes with out-of-the-box forms that can be used for these basic functions. They are flexible, but structured enough to integrate the data back to the CRM.
- Email marketing - constituents can be emailed directly from the Blackbaud NetCommunity platform by querying the data available in the CRM. Targeted email communications can be setup as well as ongoing subscriptions/newsetters.
- Content management - general tools to manage content are available. Business users can add/modify/delete this content without tremendous technical expertise. The content can also be shared across multiple websites - or A/B split tested to determine preference.
- Friendly URLs - the product allows for friendly URLs that are also more searchable on the major search engines (i.e. Google, Bing, Yahoo, etc.).
- For mass volumes of data, the Raiser's Edge plug-in can become tedious to manage.